CIOs are continuously seeking to deliver five key business values - cost reduction, better integration, higher integrity, higher service quality and greater agility – and aligning IT governance with the enterprise governance. Stategically, CIOs are restructuring their IS organizations and adopting multi-unit, multi-location based service delivery for effectiveness. Operationally, they are seeking to stabilize technologies and IT operations through process standardization and best practices implementation. Even as the traditional process methodologies are getting adapted to new environment, CIOs are also blending multiple methodologies to achieve a variety of financial and operational goals.

TechnoSecure’s quality consulting services are designed to help organizations achieve operational excellence through process solutions. We provide consulting services across three core areas – IT governance, software engineering, infrastructure & operations.

IT Governance
We help our clients effectively manage their IT portfolio, programs and projects through process solutions. Our solutions help organizations rationalize their IT investment, set up processes for objective go/no-go decision making. We bring best practices from multiple frameworks like CobiT, CMMI and ITIL and blend them together to suit organization specific needs. We offer consulting services around project portfolio management (PPM) solutions like Mercury IT Governance Center and TechnoSecure’s Digi-Q.

Software Engineering
We help our clients implement software process improvements across the software development lifecycle (SDLC) and also address specific pain areas.
We have built expertise around software engineering suite of tools like Rational and Telelogic to implement best practices around software tools and help clients to exploit tools’ true capability. We also assist clients in accelerating implementation of process improvements by implementing an off-the-shelf, customizable process assets library – Rapid-Q.

Infrastructure & Operations
We help our clients optimize their IT infrastructure to demonstrate higher value to business. We implement best practices from industry standard frameworks like ITIL, BS 15000, BS 7799/ISO 17799 and help clients achieve compliance to the same. Our expertise around IT infrastructure and operations includes consolidation of datacenters/applications/infrastructure globally, business continuity planning, and optimization of service support & delivery processes.

ITSM consulting
Applying Six Sigma
Our Six Sigma consulting services help create a framework to reduce costs, reduce defects, improve productivity, and gain considerable advantage on time-to-market. We facilitate launch of Six Sigma initiative organization-wide or to solve specific problem areas. We provide customized modules around Six Sigma methodologies like DMAIC and DSSS+ and offer training services.

Six Sigma consulting

ITSM Consulting

With IT infrastructure becoming the backbone of organizations worldwide, it is critical to demonstrate the business value of IT services. In order to meet growing business demands, IT organizations are enhancing availability, reliability and security of IT services. In addition to optimizing resources and IT asset redundancy, IT organizations are optimizing processes to provide demonstrable performance indicators and justify the cost of service quality to business. The challenge, however, is to establish key IT performance indicators, translate them to measurable business benefits and drive continuous improvements.

ITSM is a comprehensive framework for IT Service Management and is applicable to all organizations irrespective of the size or the technology in use. ITSM facilitates IT-business alignment and enables IT operations provide effective service to customers. By improving the quality of services delivered, organizations can reduce their overall cost of service provision in the long-run.
TechnoSecure is one of the early adopters of ITIL based IT Service Management and is the first company in the world to be certified for BS15000 in 2004. TechnoSecure uses a consultative and collaborative approach towards implementing ITSM best practices for clients. TechnoSecure follows D3V (Discovery, Definition, Deployment and Verification) approach of consultation and facilitation to help you in your ITSM journey.

TechnoSecure offers end-to-end consulting services in the following areas:
IT service management

IT security and continuity management
Business continuity and disaster recovery planning
Tools evaluation, deployment & administration
Enabling for certifications such as BS15000/BS7799

Six sigma is a disciplined, data-driven approach and methodology for eliminating defects. Six sigma delivers substantial cost reductions, enhanced efficiencies, sustainable improvements and increased stakeholder value. The TechnoSecure quality consulting group provides consulting in six sigma in an approach, which combines the precision of six sigma with TechnoSecure’s own methodologies, training capabilities and global experience. We also help in institutionalizing six sigma across the organization for transformation.

The results of achieving six sigma are rapid and dramatic. As our research and experience show, six sigma is possible not just in manufacturing and electronics, but in any business-financial services, chemicals, pharmaceuticals, utilities industry. Our unique methodology transfers six sigma knowledge and skills to the client, enabling the client to create ownership, generate results and sustain success.

We offer the following six sigma consulting services:

As demands on IT increase, CIOs are increasingly making efforts to govern their IT organizations effectively. In the context of compliance pressures like Sarbanes-Oxley (SOX), they need tools and frameworks that help in making good IT governance a reality.

TechnoSecure has a strategic partnership with Mercury, whose IT Governance Centre product is positioned strongly in Gartner’s Magic Quadrant 2005. TechnoSecure’s Mercury ITG consulting services are focused on empowering organizations in various stages of their governance efforts. Our solutions help clients to align IT with the business objectives and run various IT programs effectively by ensuring compliance with defined processes and organizational structures. Leveraging the Mercury ITG product (formerly called Kintana), TechnoSecure offers solutions in the following key areas:

TechnoSecure’s Mercury ITG services include:

Mercury ITG provides an integrated transaction system that lets CIOs run IT like a business. With Mercury ITG CIOs gain higher visibility and control across both strategic projects and day-to-day activities and govern IT activities from demand through production in real-time. As a result, organizations achieve increased productivity, improved regulatory compliance and significant cost savings. Mercury ITG also helps organizations to increase IT capacity, increase project delivery performance, improve executive communication & awareness, reduce solution time-to-market and reduce deployment risk.

Worldwide, Mercury ITG clients has benefited with:

In today’s world, IT spend has become a high component of business costs. In order to provide 'value for money', IT organizations look for opportunities that make operations more efficient. One of the challenges, indeed, is to optimize organization-wide IT processes for improved governance and value.

TechnoSecure offers a highly evolved product, Digi-Q, which provides IT organizations with a single, integrated solution of well-defined processes and automated workflows. This helps the organization to effectively implement IT processes through digital and visual program management.

Digi-Q is a solution for enterprise-wide process and program management. A Web-based solution, Digi-Q provides workflows and addresses the end-to-end automation of all defined processes. Digi-Q is based on TechnoSecure’s Rapid-Q (a customizable, off-the-shelf quality management system) and is powered by Digité (a highly scalable process management tool). Digi-Q comes with a standard set of policies, procedures, guidelines, templates and lifecycles required for effective software development and maintenance and project execution. Digi-Q also ensures compliance to CMMI Level 3 requirements and can be customized to ensure compliance to regulations like SoX.

Metrics are an integral part of software engineering in any organization. Organizations use metrics to gain better understanding, evaluate, control and predict software processes, projects, products and services. Software metrics are also necessary to comply with ISO 9001, SEI -CMM or CMMI frameworks. Specifying quality metrics reporting has today become an integral part of contractual requirements.

TechnoSecure provides metrics consulting in the following areas :

The software capability maturity model from the Software Engineering Institute (SEI) facilitates in gaining organizational maturity as the CMM framework helps organizations to improve quality, timeliness and predictability of their software products gaining vital business advantage. The CMMI (Capability Maturity Model Integrated) framework builds on and extends the best practices of the capability maturity model for software (SW-CMM), the Systems Engineering Capability Maturity Model (SE-CMM), and the Integrated Product and Process Development Capability Maturity Model (IPPD-CMM).

The consulting and facilitation support provided by TechnoSecure for CMM/CMMI covers:

The quality consulting group uses the following models/ tools for helping clients achieve CMM/CMMI process quality:

*Capability Maturity Model and CMM are registered trademarks in the US Patent and Trademark office CMM Integration and CMMI are service marks of Carnegie Mellon University

RUP® is an 'Iterative and Incremental' model which has proven to be a good, customizable framework for achieving critical milestones. The RUP® framework organizes the development of software into four phases of Inception, Elaboration, Construction and Transition. Each of these phases consists of one or more executable iterations of the software. The RUP® framework helps an organization leverage the inbuilt best practices. However, organizations face a challenge while customizing RUP® to suit their specific needs and the various types of projects they undertake.
TechnoSecure’s RUP® consulting provides the necessary support for enterprises to customize RUP® and helps implement it across the organization. TechnoSecure applies RUP® best practices to the projects by defining processes and artifacts as outlined by the framework. TechnoSecure consultants draw upon the best practices from other quality models like CMMI and Six Sigma to design robust processes suited to business needs.

TechnoSecure has two approaches towards RUP® customization:

Fast RUP: This targets at providing process solutions to individual projects in an organization. When a project team has decided to use RUP the consulting team customizes the processes for the specific project keeping in mind the existing processes, the team composition and the project goals.

Institutionalize RUP: Large organizations need a process framework and specific methodologies for different types of projects like development, package implementation, maintenance etc. Institutionalize RUP aims at providing a process framework to the entire organization (which includes high level processes defined for the organization and detailed processes which are common to various types of projects). It also involves identifying different types of projects that are being executed by the organization and defining specific processes and artifacts for these types of projects.

TechnoSecure partners with IT companies to improve and provide consulting in software testing. Our offerings centre around defect prevention whereby we design a defect prevention strategy around the entire development lifecycle and augmentation with process QAs to implement the defect management strategy. We also offer consulting around defect detection where we focus on test strategy implementation and optimisation of test plan using six sigma tools (eg. OA / DOE) and exploration of testing automation.

We provide verification process consulting using a proprietary model. This model supports the improvement of test processes, offers insight into "maturity" of test processes, defines new test strategy and recommends immediate improvement steps. The areas that the model looks at are :

Successful software delivery depends on how effectively the releases are planned and managed before the actual roll-out. Creating a secure and stable repository of all project documents, optimizing the number of build and instances, automation of builds, optimum usage of a tool etc. are some of the key challenges to be addressed to ensure a successful software release. Concurrent development through multiple development teams in varying geographic locations make configuration and release management an even bigger challenge.
TechnoSecure's software configuration and release management framework addresses these challenges while addressing other complex issues like software stability, control, scalability and auditability.

Key features of TechnoSecure's Software Configuration and Release Management (SCRM) framework

The TechnoSecure framework has evolved based on experience of managing releases of projects in IT, technology domains and through round-the-clock development & synchronization. The framework looks at the core release lifecycle process areas:

The framework also looks at umbrella process areas:

Organizations often face challenges in terms of processes not being followed despite being defined. There is a lack of an established channel to communicate the practitioners’ point of view. Practitioners end up trying to fit same processes to different types of projects. SQA support is required to institutionalize the defined processes and foster an environment to support continuous learning through formal training, knowledge sharing, handholding and independent management of process compliance.

TechnoSecure's SQA Consulting helps monitor risks effectively throughout the project lifecycle, initiates corrective and preventive actions and enhances the overall confidence of delivering quality products/services across the organization. The TechnoSecure team offers process mentoring and implementation support for institutionalizing the quality processes defined.

As today's IT organizations try to cope with everyday changes, growth and challenges, they need a strong foundation of well defined and institutionalized processes for support. TechnoSecure's Rapid-Q can be your organization's differentiator that provides support for addressing these challenges.
Rapid-Q is a process framework - with well defined methodologies and processes - that can help enterprises implement an IT governance model. The advantage of Rapid-Q is the speed with which it can be installed and the ease with which it can be customized for individual enterprise needs. Rapid-Q is the result of TechnoSecure's experience in the processes improvement journey. The distilled knowledge of implementing various models like CMM/CMMI/Six Sigma/ITIL is encapsulated in this product.

Rapid-Q contains pre-defined processes required to manage the IT organization. These processes are compliant to CMMI Level 3. The architecture of Rapid-Q has been designed in a modular way to help organizations absorb their existing best practices. These features make it easier to use Rapid-Q across various kinds of IT organizations, be it large, medium or small.

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