We offer package selection and software implementation services across all technology domains like

Business Intelligence & Data Warehousing

ENERGY  AND  UTILITIES
Customer Analytics

The Customer Information System (CIS) of a utility impacts several internal stakeholders such as the Revenue Manager, the Payments Manager, the Debt Recovery Manager, the Meter Reading Manager and the Field Operations Manager. It also impacts external stakeholders such as regulatory bodies, the third party collection agencies and payment agencies. However each stakeholder is interested in only parts of the CIS and not the entire body of customer intelligence.

Most vertically integrated utilities, especially those running a legacy CIS, face the pain of not being able to get a single unified view of all the data. Stakeholders in the Utility are unable to drill deep into the data and analyze the root causes of key issues like delinquency, delayed payments, potential for collection amongst others. Even additional operational reports are hard to get by as the processing platforms are already stretched to capacity. Only an integrated analytics solution can provide a true and unified picture of the customer and other key indices.

“Customer Analytics” is a robust data warehousing solution framework from technoSecure that provides a single view of the customer by combining customer information, customer account management, service account management, installed service, site management, meter reading, billing, payment, collection and other customer parameters and enables flexible user-defined analysis.

This analysis can now be done of business areas such as billing, payments, collection, contact, work order and complaints by dimensions such as customer account type, pricing structure, payment channel, collection agencies, year, quarter, month and season.

technoSecure’s customer analytics solution framework encompasses pre-collated operational and analytical requirements of the key stakeholders of CIS which has been used to build an industry-specific data model for customer analytics. Illustrative ready-to-use Reports and Dashboards have also been developed.

In implementing our Customer Analytics solution, you not only get to leverage on industry best practices but also cut down on development time and costs by building on a complete solution framework.

ENERGY  AND  UTILITIES
Work and Asset Management Analytics

The stated strategic focus of any utility company is to maximize performance of its regulated assets while maintaining the highest standards of service and safety. In view of this, utility companies are focusing on their operational efficiency to improve profitability and performance.

Driven by the increased focus on operational efficiency, utility companies need to improve their analytical architectures and business intelligence solutions (e.g., ETL, LOB’s operational data stores, KPI executive dash boards / portals). Some of the common problems that utility companies are facing in coming up with a business reporting solution include lack of standardization in asset data representation, granularity of data available, duplication of information with no synchronization, inadequate drill down analysis capabilities etc. This results in information gaps in asset management and work management and hence Utility companies require an efficient analytical solution in Work and Asset Management (WAM) to kick-start efficiency initiatives.

To address such information gaps and provide more efficient business reporting, technoSecure has created a WAM Analytics solution framework for utility companies. This is a Business Intelligence (BI) solution framework that primarily focuses on the transmission and distribution business of utility companies.

technoSecure’s WAM Analytics solution provides many standard and essential business reports along with a scope for integration (writing data sourcing routines) and customization (defining additional data points, reports etc.) to maximize the benefits for the customer.

By implementing a WAM analytics solution from technoSecure not only do you leverage on industry best practices when defining the solution requirements instead of starting from scratch, but you also cut down significant development time and cost by building from a solution framework.

Customer Relationship Management (CRM)
technoSecure implemented Siebel sales force automation for a leading automobile manufacturing company

A leading automotive manufacturer in the US was having a tough time managing different applications and technologies covering their different sales processes. The irregularities in customer experiences certainly did not do any good to the reputation of the sales force. We implemented Siebel Sales Force automation and helped them enhance the credibility of their sales force by bringing about a uniformity and consistency in their customer experiences.

Our CRM solutions help customers address a variety of CRM implementation issues in areas like customer retention, account management, campaign management or call center interactions. We help them devise strategies to increase revenue, productivity and customer satisfaction. These strategies are then brought to life by carefully choosing the right package solution, orchestrating a pinpoint execution, and providing post go-live support and end user training.

Our technology practices focused on solutions like SAP, Oracle, Siebel and Clarify enable us to provide best-of-breed application development services for rapid and precise CRM implementation. Combine this with our experience in understanding industry verticals and customer care processes, and you have the ideal partner to deliver the elusive ROI on your CRM investments.

technoSecure is a leading IT services provider in implementing end to end CRM solutions. We have over seven years and 600 man years of CRM deployment experience. We have implemented over 30 high impact CRM initiatives across a number of functional areas and industry verticals. Internally the CRM practice group of technoSecure is organized into application groups which provide focused Siebel, Clarify and PeopleSoft CRM solutions. All these application groups provides consulting services during pre-implementation, implementation and post implementation phases of a typical Siebel / Clarify / PeopleSoft project life cycle. These services are focused around technoSecure's experience and understanding of the overall CRM architecture.