SAP Consulting:
technoSecure’s SAP consulting services help you plan, build, run, and manage the complete life cycle of your business systems, guarantying effective returns. Whether it is developing centralized procurement system for a manufacturing major, or enhancing customer service and speed of response of the world’s largest battery manufacturer, or innovating solutions for business consolidation for a global packaging company, technoSecure brings in learning from diverse businesses and industries while addressing your business challenges. Our consultants approach by diagnosing your business systems, eliciting knowledge from user communities, identifying pain areas, and benchmarking your processes with the best-in-class, before offering a legitimate set of solutions.
An indicative list of services that technoSecure offers you while being your consulting partner, are:

Strategic consulting: Our business consultants bring in proven methodologies, industry specific process flow maps, a host of tools and accelerators to quickly scrutinize your existing processes and suggest improvements guaranteeing an upfront performance enhancement. Any such solution suggested is well vetted with business process harmonization, change management, risk mitigation and total cost of ownership perspectives.

Systems consulting: For our customers using in-house developed systems or systems which are too customized, we conduct system audits and health checks. By assessing the gaps between your growing business needs and existing solution capabilities, we offer a suitable switchover or upgradation plan.

Feasibility study and solution assessment: Understanding that every business poses a unique set of requirements, our consultants conduct a regimented product evaluation study interviewing key user communities and keeping in view your future requirements while ensuring minimum extension / modification to SAP; we define business cases, carry out TCO calculations, chalk out training schedules, facilitate change management, define risk and mitigation plan, cutover strategies etc

Program definition services: technoSecure helps you define the entire program strategy, scope, process rollout, technology and architecture requirements, and evaluation guidelines. This involves presenting delivery model with implementation roadmap for each phase, hardware needs, total cost of ownership, cost benefit analysis (ROI, payback period, IRR, NPV calculations), strategic considerations, followed by formulation of business cases. We also help define an outsourcing strategy for support & development of SAP system.

Having a presence in diverse geographies and industries, our consultants have a high appreciation for regulatory norms and compliance's. The solutions we offer are well scrutinized through the lens of industry geography specific compliance's viz. Sarbanes Oxley Act, Basel II norms, etc and local statutory requirements.

Implementation:
technoSecure in partnered with some of the world’s largest companies in implementing SAP suite of products. The practice has deep-rooted competencies across SCM, SRM, CRM, NetWeaver, industry solutions and mySAP ERP, among others. technoSecure’s implementation methodology is championed around the SAP suggested ASAP (Accelerated SAP) and technoSecure’s well proven EAPM (Enterprise Application Process Model) framework. EAPM ensures effective program management and business process rationalization along with IT solution strategy and technology rationalization. Our consultants also ensure holistic development, testing and conversion strategies with effective change management across your organization.

Some of the key benefits of partnering with technoSecure are:
Management of end-to-end implementation: We manage end-to-end implementation programs for SAP R/3, HR, mySAP suite, SAP NetWeaver products etc. technoSecure manages programs with a complete sense of ownership and establishes clear plans, project guidelines, execution approach, implementation roadmaps and resource management for the program. technoSecure’s program management office helps you in driving change and continuously works towards risk identification and mitigation plans.
Offering custom developed tools and accelerators: The SAP Centers of Excellence undertake competency development and knowledge management activities, and act as an off-shore solution helpdesk. Tools like ALV Report generator, PowerAN SAP code analyzer, SAP Document Management tool, SCM tool kit, 1Up upgrade tool, SAP Transport Management tool and other ready to use configuration templates accelerate solution deployment with improved results.
In order to ensure that the solution addresses the real problem and is a customer win, we constantly keep ourselves engaged with the ‘super user’ community who eventually act as the real change agents smoothening the go-live and post production support.

We offer our expertise in the following mySAP.com components:
APO (Advanced Planner and Optimizer) : We accurately balance material, labor, and equipment constraints with the anticipated customer demand. Our Demand Planning and Supply-Chain Planning solutions together help the organization’s sales and operations planning process to get aligned with business goals.

BIW (Business Information Warehouse) : Our business warehousing solutions are on a global delivery platform. Our Accelerated SAP (ASAP) powered methodology helps to crash implementation times considerably.

CRM (Customer Relationship Management) : We provide an end-to-end solutions which benefit your customers in the entire customer relationship life cycle.

SRM (Supplier Relationship Management) : Our E-procurement solutions help you handle your strategic sourcing process, thereby accelerating your ROI.

SAP Rollout:
technoSecure has championed a Global template model while partnering with some of the largest multinationals for rolling out the SAP solution across their business units and geographies. The system-wide understanding, experience of working at different geographies and a regimented rollout model offers an accelerated rollout service. One of the many solutions that we delivered adopting this methodology was a rolling out of SAP package across 5 countries and 8 locations for Sanyo.

• Pre-configured templates, also offering regional customization
• Access to the SAP expertise pool- Core Competency Center
• Synergies through knowledge continuity across projects
• Re-usable resource pool of trainers
• Shared support services
• Re-usable code, components, documentation, templates

technoSecure emerges as the preferred partner for such an engagement owing to its:

Extensive planning: We manage the rollout program with detailed planning and road maps for all releases. This includes managing dependencies and resources across various releases along with handling technology stacks, databases and infrastructure to match the rollout needs. Along with this, we facilitate and drive change management with various user groups across all organization/geographies. Special emphasis is paid to business process harmonization across these organizations/divisions and geographies.

Localized impact analysis: Process consultants and industry domain experts partner with you in understanding specific local requirements and the impact on your global process model. We manage common global design with local exceptions through localizations.

Transition management: Following the rollout, we formulate strategies for transition to shared support model and manage shared service support model.

SAP Upgrade
Every changing environment gives rise to uncertainties caused due to lack of technology to combat it. technoSecure helps every business respond to market changes, new requirements, and technology developments by offering solutions for any upgrade vital for your organization. technoSecure’s SAP Practice Upgrade Team partners with you on evaluating upgrades and re-implementation, on basis of complexities, investments, expectations, benefits and existing design/ application stability. We help you finalize on the upgrade plan and road map by assisting you in identifying the advantages and dependencies of an upgrade. Our endeavor remains to reduce time-to-upgrade, ensuring best returns on your upgrade investments; with reduced total cost of ownership we offer you a service of highest quality standards. Our upgrade offerings leverage SAP’s latest SAP Upgrade roadmap and tools like PREPARE, R3up, Upgrade Assistant etc. With the combination of technoSecure’s proprietary methodologies & tools such the SAP 1Up Upgrade tool, we deliver the upgraded SAP solution with least downtime and a shorter time period.

Based on our extensive experience in SAP upgradation projects, we have come up with some best practices which are applied resulting in a smoother upgrade process with accurate, predictable results

An indicative list of the magnitude of projects the technoSecure’s SAP Practice Upgrade Team undertakes:

Application upgradation: Beginning with, projects involving upgradation to a higher SAP version involving porting of all required customization from existing version; we undertake re-implementation of SAP on a fresh install; to hybrid models involving upgrade and re-implementation.

Advance upgrade: Designed for organizations with highly complex, customized and old environments that call for a massive upgrade with huge parallel implementation using a more comprehensive, tailored upgrade and implementation approach.

At technoSecure we use the well tested and dynamic ‘Power-up’ methodology to upgrade SAP instances. The methodology takes care of key tasks and dependencies for database upgrade, applications upgrade, hardware/OS migration etc., addressing issues ranging from effective down time management to Data Model changes and custom code installations

• SAP
• Basis Support

In addition to support and maintenance of SAP Applications, technoSecure also provides services for configuration and day-to-day administration of your SAP servers. We have engaged with multiple high profile customers for multiple businesses across the globe. technoSecure has experience in working on a host of different types of system landscapes with multiple layers. We are involved in exclusive Basis Support activities with a multitude of our clients wherein we have been involved in various activities like:

Full cycle implementation: Based on our analysis of different roles and processes in the organization, we undertake a feasibility study for business process applications architecture/ landscape. The implementation analysis and planning with establish procedures and standard definitions helps in a solid initial configuration of the server. We undertake the complete support for basis jobs during implementation with cutover management at go-live with a post production support for any post go-live issues.

Maintenance, support and performance tuning: Day-to-day continuous support to the business is undertaken with the help of 24x7 support teams, the goal being to reduce issues and improve performance of the system. Backed by help desk management tools, efficient service backup and SLAs, we offer high value to our customers in managing their global support. Our onsite-offshore workforce combination provides a low cost model for this critical activity.

Version upgrade services: technoSecure provides specific solutions tailored to suit individual customer requirements to address your version upgrade needs. The service covers customer requirement assessment and a gap analysis. The upgrade strategy is then formulated keeping in mind the present environment and a roadmap is laid out to cover these gaps in the fastest manner possible with a minimum downtime in the services.

Shared support services: We also provide basis support for SAP installations requiring small teams on a “Pay per Use” model which we offer by deploying consultants on a shared services model.

• SAP
• System Support and Maintenance

Every established system requires round-the-clock maintenance to ensure trouble-free operation of the various business processes and to offer assistance to solve any uncertain instances. technoSecure's offshore support solutions offer you a cost advantage over your own support team.

Our SAP support services deliver the assistance you need to optimize the performance of your software and manage your business processes more effectively. You can adapt existing solutions to changing market and business requirements, and take advantage of the new innovations that will make your business more successful.

We offer the following range of support services:

• Help desk setup and management
• SLA definition & management
• 24 x 7 production support
• Performance analysis & optimization
• Remote system support

SAP NetWeaver

We understand that you use SAP as one of your key enterprise applications.

With SAP delivering a complete technology platform through SAP NetWeaver, you may be evaluating / implementing SAP NetWeaver to integrate your key applications and have a seamless technology infrastructure

The technoSecure's SAP NetWeaver practice offers the true business value by delivering collaboratively on the following channels:

• Organization business charter
• Comprehensive technology strategy and roadmap
• Business process evolution and refinements
• Leverage and innovate best practices
• Creating value proposition
• SAP NetWeaver adoption roadmap
• Leverage technoSecure’s global delivery model

With rich expertise in the technology components of the SAP NetWeaver product suite, technoSecure offers the following solutions:

Overall solution

• technoSecure SAP NetWeaver Roadmap Program
• technoSecure ESA Adoption Program
• Reporting Needs Analysis
• Business Architecture Workshop
• Package Evaluation Workshop
• Business Case Consulting
• Implementation Migration Study
• Project Scoping and Sizing
• SAP NetWeaver CoE Setup

The independent SAP NetWeaver product based consulting offering includes:

• SAP Enterprise Portal
• SAP Exchange Infrastructure
• SAP Master Data Management
• SAP Web Application Server
  

PeopleSoft

Implementation

We value your investment and our endeavor is always to develop a solution that addresses your real business challenges. Backed by a host of well proven and tested methodologies, technoSecure offers to conduct implementations in the most cost effective manner catapulting our onsite-offshore model. Our expertise spans versions especially the 8.x family of applications for PeopleSoft HRMS & financials. On an average, 70% of our consultants have been exposed to at a minimum two end-to-end application implementations across businesses.

The stages of the implementation cycle where technoSecure commits unprecedented value preposition are:

• Business process:
  • Analysis
  • Definition
  • Improvements
• Package implementation
• Development support in implementation

The benefits of partnering with technoSecure are:

Management of end-to-end implementation: We manage end-to-end implementation programs for PeopleSoft CRM, HRMS, Financial products etc. technoSecure manages programs with a complete sense of ownership and establishes clear plans, project guidelines, execution approach, implementation roadmap's and resource management for the program. technoSecure’s Program Management Office helps you in driving change and continuously works towards risk identification and mitigation plans.

Offering custom developed tools and accelerators: The PeopleSoft Centre of Excellence undertakes competency development and knowledge management, and act as an off-shore solution helpdesk. Tools like Automated test scripts, Ready-to-use configuration templates, SQR comparison tool and other ready to use configuration templates accelerate solution deployment with improved results.

In order to ensure that the solution addresses the real problem and is a customer win, we constantly keep ourselves engaged with the ‘super user’ community who eventually act as the real change agents smoothening the go live and post production support

PeopleSoft Rollout

technoSecure’s PeopleSoft Team has partnered with some of the largest multinationals in rolling-out PeopleSoft suite of products across their business units and geographies. The system-wide understanding, an experience of working at different geographies and a regimented rollout model offers you an accelerated rollout service. Our implementation methodology is championed around technoSecure’s well proven GReM@technoSecure (Global Rollout Execution Methodology) framework. GReM@technoSecure supports the rollout right from the scope definition to support transition, assuring smooth proliferation of solution across geographies. GReM@technoSecure approach combines our highly skilled multidisciplinary teams, repeatable processes, tools and architectures, and a network of integrated global delivery centers, to see all your business units across geographies seamlessly integrated. One of the many projects that we adopting this methodology was a rolling out of PeopleSoft expenses version 8.0 SP3 across europe and japan locations for a world leader in financial services. technoSecure emerges as the preferred partner for such an engagement owing to its:

Extensive planning: We manage the rollout program with detailed planning and roadmap's for all releases. This includes managing dependencies and resources across various releases along with handling technology stacks, databases and infrastructure to match the rollout needs. Along with this, we facilitate and drive change management with various user groups across all rollout organization/ geographies. Special emphasis is paid to business process harmonization across all organizations/divisions and geographies involved in rollout.

Localized impact analysis: Our process consultants and industry domain experts work with you in understanding specific local requirements and the impact on your global process model. We manage common global design with local exceptions through localizations.

Transition management: Following the rollout, we formulate strategies for transition to shared support model and manage shared service support model for you.

PeopleSoft Upgrade

technoSecure’s PeopleSoft upgrade team partners with you on evaluating upgrades on the basis of complexities, upgrade objectives, investments, expectations, benefits and existing design/ application stability. We perform the end of end upgrade, beginning with the business case preparation, conference room pilots, Gap-fit Analysis, all the way through production upgrade and stabilization support. We help you finalize on the upgrade plan and road map by assisting you in identifying the advantages and dependencies of an upgrade. Our endeavor remains to reduce time-to-upgrade, while keeping downtime to minimum, ensuring best returns on your upgrade investments; we ascertain a reduced total cost of ownership as we offer you a service of highest quality standards. Our upgrade offerings leverage the proprietary Upgrade tool kit, consisting of a strong methodology; planning and upgrade tools; templates to perform Gap-Fit analysis; customizations tracking; Go Live check lists; and accelerators like Pre-prepared automated test scripts, SQR comparison tool, etc.,

Our endeavor is to create a tailor made approach based on your upgrade objectives. Whether it is a technical upgrade of Tools and Application with re-application of online customizations; or retrofitting the batch PeopleSoft code and interfaces; or to do an advanced upgrade while performing a gap – fit analysis to leverage the new features in the higher version and reduction of customizations

An indicative list of the magnitude of projects the technoSecure’s PeopleSoft upgrade team undertakes:

Technical upgrade: Objective of this would be to perform a tools and applications upgrade involving analysis and re-application of customizations in the newer version. Suitable for organizations where customizations are minimal, and the primary reasons for the upgrade is to maintain support from the vendor with constraints on time and investment.

Advanced upgrade: Suitable for organizations with highly complex and customized environments and with an intention to take advantage of new functionality, to reduce customizations (move closer to Vanilla). This “Do it right” approach would involve a Gap- Fit analysis phase where customizations can be compared with the new delivered functionality, Conference room pilots are adopted to highlight the new delivered functionality to the users and a design and extensive testing is followed to deliver a superior product at the end of the upgrade.

Archival & purge services: Added functionalities and flexibility in newer versions means steep growth in transactional data volume and hence archival and purge services becomes very critical to limit the size of database and also sustain the performance of application.

At technoSecure we use the well tested and dynamic power-up methodology to upgrade PeopleSoft tools and application. The methodology takes care of key tasks and dependencies for database upgrade, applications upgrade, hardware/OS migration etc., addressing issues ranging from effective down time management to data model changes and custom code installations.

PeopleSoft Verification and validation

Testing forms an integral part of the end-to-end engagement ensuring that there are no functionality glitches on your PeopleSoft investment. technoSecure offers an innovative testing service to validate your PeopleSoft Applications in terms of its functionality, performance and other parameters.

Our testing service is committed to ensure that your PeopleSoft investment strengthens the implementation of the desired business solutions, without compromising on time, quality and cost. The indicative areas where technoSecure offers services for your PeopleSoft Applications are:

• End to end business process testing
• System testing
• Integration testing

A combination of functional testing and test automation skills are leveraged, backed by a robust process for testing built by PeopleSoft-Center of Excellence, to offer a solution build around your industry's best practices.

PeopleSoft Maintenance and Support

technoSecure specializes in offering a wide range of services to support and maintain your PeopleSoft investment. At technoSecure, we are committed to a cost effective and quality conscious approach, backed by robust methodologies, to ensure that there is no adverse impact to the stakeholders and the users of the PeopleSoft Applications.

The objective of offering an onsite – offshore model is to reduce your maintenance costs on the applications, while ensuring quality services at a lowered total cost of ownership. The model is targeted to reduce the resource spend at the client location significantly. technoSecure offers a support window suiting your organization, ensuring seamless services. With your business spanning boundaries globally, the service will benefit you immensely by keeping in view the time zone differences.

technoSecure provides administration services and tools upgrades on the PeopleSoft Applications taken for management and support. An indicative list of the services, technoSecure consultants offer “round the clock” follows:

• Performance tuning
• Load balancing
• Monitoring batches
• Regular back ups.

At technoSecure, it has been a constant endeavor to carry out a tools upgrade keeping downtime to a minimum and ascertaining that your business processes doesn't suffer at all.

Other application support assignments include:

Support engagements covering RICE
technoSecure’s strength lies in releasing the work technical components covering Reports, Interfaces, Conversions and Enhancements (RICE), in a timely manner. As a quality conscious measure, technoSecure’s ethos mandates that each component offered is reviewed and accepted within the quality norms, adheres to the specifications outlined and is delivered within agreed timelines. The offshore-onsite model is ideally suited for this kind of an engagement, wherein requests for building the RICE components are bundled for execution as specific work packets by the technoSecure team.

Application and tools upgrades
technoSecure’s PeopleSoft technical expertise in tools and Applications upgrade aims at ensuring that your PeopleSoft Application components are updated consistently, thus ascertain that your business runs on the latest available version of the application. With the proliferation of new versions in the PeopleSoft market, we excel in recommending the need to upgrade, based on the business requirements and de-support dates. The application upgrade methodology embeds the PeopleSoft Upgrade Assistant, as well as templates and guidelines drawn from the past projects. The methodology also covers testing the migration process stringently to reduce the downtime, and deliver the upgraded environment to the users in the shortest possible time. In addition, technoSecure also provides consulting and implementation services on the additional benefits / features that accompany the new application version.
Application upgrade is a separate assignment geared towards rationalizing the customized objects, retrofitting the customized objects to the new environment and conducting functional tests.

Seibel Consulting
As radical changes that occur in the business environment, evolution invariably becomes a necessity as customers world-wide expect and seek innovation for both products and services. Successful CRM acts as a differentiator in business, especially when product and price fail to achieve this competitive advantage. Also the product and price advantages being replicable, they fail to give you the necessary edge in your industry. Hence CRM is emerging as a critical strategy as customer relationships are coming to the forefront of the competitive battleground.
At technoSecure, we offer a range of CRM consulting services to help you enhance the life-time value of your customers and increase customer satisfaction. Some of the broad based offerings are as listed below :

CRM strategy definition
As the right CRM strategy will help you revolutionize your business practices, our domain experts help you define an optimal CRM strategy, formulate a plan for efficient execution, and establish milestones for your CRM implementation.

Business process analysis and definition
For rapid deployment of the CRM solution across the organization, we combine our traditional process improvement techniques with technology to carry out business process analysis and definition. This enables keen understanding of the uniqueness of your business processes, thereby ensuring that the CRM solution implemented, meets your strategic business objectives.

Solution prototyping
To help our customers increase the familiarity with their CRM environment, we design a solution prototype. This helps our customers test the effectiveness of the CRM implementation in their organization.

Gap analysis
Any deficiencies (gaps) in your existing CRM products and processes should be addressed to completely leverage your CRM solution. We identify the business processes, which are not supported by the standard application and suggest potential solutions for these gaps, revitalizing your CRM system

Seibel Implementation and Roll Outs
Increasing customer loyalty, sales, profitability and gaining a competitive advantage are the key drivers to an organization’s success. An investment in this respect is an investment into your future, the one that will repay you with improved business processes and higher returns.

A CRM initiative which fails to fall in line with the organization’s stated objectives to success, will not work as a differentiating business strategy. technoSecure ensures that your CRM project delivers rich short-term results and also realizes the full strategic advantages of the implementation in the long run.

We combine the best in processes, people, infrastructure, alliances and our global delivery model to ensure that CRM works best for your business. Our CRM offerings span across various business functions like customer care, marketing, sales force automation, customer service, order management and partner relationship management

Our project management ensures that, each critical success factor is successfully incorporated during implementation, so that a complete end-to-end solution is delivered. Our expertise in enterprise applications deployment enables seamless integration with existing legacy or other application systems.

Our analytics reporting services help in defining the right metrics for your marketing campaigns and customer behavior analysis.

A successful CRM is possible only through the integration of the four key components - process, technology, data and people. Therefore, the ultimate success of a CRM project lies in the hands of the user. To make your CRM program completely successful, we train future users to handle the transition into a CRM driven enterprise.

Siebel Upgrade and Migration
Organizations on a fast-track need to keep their processes geared up to achieve accelerated growth. This coupled with an ever-changing customer perception of value is a key driver for growth in any business. Customer perception of value is an amalgamation of what the customer receives, how much of it is sold, delivered and supported and the cost- the total cost of ownership.

Every successful organization thus aims to minimize the total cost of ownership for its customers. A customer-centric strategy will ensure that, your organization is aligned with your augmenting business objectives. In such a situation, your leap into the next level of technology has to ensure minimal interference with your on-going processes.

Version upgrade: Upgrade from one version of Siebel to a higher version, in a specific business environment

Re-implementation: Sometimes due to high customization in the existing framework, a simple version upgrade might not be practical. In order to, evade this situation and also, leverage new functionalities of a higher version, technoSecure offers re-implementation services for a successful upgrade.

We conduct an impact analysis to conceptualize the impact of a new version upgrade and setup the necessary infrastructure for the build. We assure seamless data migration when a new functionality is implemented, so that operational functions are undisturbed.

We employ a proprietary upgrade & re-implementation methodology for better predictability & governance.

Our clients have benefited from an accelerated upgrade model which ensures rapid upgrade processes and 100% on-time deliveries.

Seibel Support and Maintenance

A typical customer life-cycle in every business goes through customer engagement, business transactions, order fulfillment and customer retention. It is the entire customer experience which acts as a differentiator in business. Hence a well supported CRM implementation, becomes vital from a business point of view.

technoSecure’s Siebel Support is broadly categorized into two categories:

Application support - Your existing software might be prone to operational / technical snags that can be effectively resolved by our applications support services. Our application enhancement and Interface modification services play a vital role in improving the performance of your existing CRM implementation.

Production support - The maturity of our quality processes translates into lower total cost of ownership for our customers. Assessed at SEI CMM level 5 - the highest maturity level for any software process, we offer the best in class production support services to all our clients.

Our production support services offered, include - Application administration, user administration, enterprise integration – importing and exporting data, enhancements and bug fixing, server administration, database administration, configuration management & technical / user support

Our 24/7, SLA driven support helps our clients to sustain a profitable relationship with their clients, while mitigating the risk associated with the CRM investment. On an average, we deliver a savings of 30 - 40% on support projects to our clients, over a period of two-three years using global delivery/offshore model.

• Oracle Services
• Consulting

Whether it is developing centralized procurement system for a manufacturing heavy-weight, enhancing customer service and speed of response for the world's largest networking solutions provider, or innovating solutions for day one financial closure for an infotainment major, our consultants bring in learnings from diverse industries to address your business challenges. Our consultants approach by diagnosing your business systems, eliciting knowledge from user communities, identifying pain areas, and benchmarking your processes against best-in-class organizations before offering a unique solution.

An indicative list the consulting services that we offer is:
Package selection : While embarking on a journey of identifying the package that best fits your business requirements, our team of consultants can team up with you in this process. Bringing in deep domain experience, strong technical insights coupled with years of experience of working across industries, processes and packages, our consultants can help you identify the package that fits best fits your needs.

Business process reengineering: Our business consultants bring in proven methodologies, industry specific process flow maps, a host of tools and accelerators to quickly scrutinize your existing processes and suggest improvements guaranteeing an upfront performance enhancement. Any such solution suggested is accompanied with a plan for change management, risk mitigation and reducing total cost of ownership

System audit: For our customers using complex deployments of Oracle Application and in-house developed systems or systems which are customized, we conduct system audits and health checks. By assessing the gaps between the growing business need and existing solution capabilities, we offer a roadmap for upgrade and performance optimization.

Feasibility study and solution assessment: Understanding that every business poses a unique set of requirements, our consultants conduct a regimented product evaluation study, interviewing key user communities and keeping in view your future requirements. While ensuring minimum extension / modification to Oracle Applications, we define business cases, carry out TCO calculations, chalk out training schedules, facilitate change management, define risk and mitigation plans, and formulate cut over strategies.

Program definition and implementation roadmap: Our team of consultants helps you define the entire program strategy, scope, process rollout, technology and architecture requirements, and evaluation guidelines. This involves presenting delivery model with implementation roadmap for each phase, hardware needs, total cost of ownership, cost benefit analysis (ROI, payback period, IRR, NPV calculations), strategic considerations, followed by formulation of business cases.

Application outsourcing framework: We also help organizations define their outsourcing strategy for support & development of Oracle Applications. Leveraging our in-house models for assessment, transition workflow and governance, we help you charter a framework for effective application outsourcing.

Having a presence in diverse geographies and industries, our consultants have a high appreciation for regulatory norms and compliances. viz. Sarbanes Oxley Act, Basel II norms, etc. and local statutory requirements.

• Oracle Services
• Implementation and Rollout

Our team of consultants can help you with complete lifecycle implementation and multi-country, multi-language rollouts of Oracle suite of products. With experience of over 70 implementations, rollouts and developments across industries and geographies, our consultants rely on our proprietary EAPM (Enterprise Application Process Model) framework for implementation and GReM@technoSecure (Global Rollout Execution Methodology) for roll-outs

EAPM ensures effective program management and business process rationalization along with IT solution strategy and technology rationalization. Our consultants also ensure holistic development, testing and conversion strategies with effective change management across your organization. GReM@technoSecure supports the rollout right from the scope definition to support transition, assuring smooth proliferation of solution across geographies. GReM@technoSecure approach leverages our multidisciplinary teams, repeatable processes, tools and architectures, and the network of integrated global delivery centers, to ensure your business units across geographies seamlessly integrated.

We also undertake Oracle Application migration services (from JD Edwards, PeopleSoft & other legacy systems) and have the readiness on the SOA framework based on Fusion Middleware.

Some of the salient features of our implementation and roll-out services are :
Management of end-to-end implementation: We manage end-to-end implementation programs for Oracle Financials, SCM, Discrete Manufacturing, Process Manufacturing, Business Intelligence, CRM Suite, Enterprise Asset Management Suite, HRMS Suite, Oracle Projects, etc. We manages program with a complete sense of ownership and establish clear plan, project guidelines, execution approach, implementation roadmaps and governance structure for the program. Our program management experience helps you in driving change management and continuously works towards risk identification and mitigation plans

Custom developed tools and accelerators: To help you undertake an implementation faster, we have preconfigured instances supported with complete template, checklists, accelerators and industry specific point solutions. Our pre-configured instances for vanilla implementation have helped us in execution within 3 to 5 months based on our Accelerated –EAPM framework. Our team of consultants are constantly supported by our in house Oracle Applications Centre of Excellence that undertakes competency development and knowledge management, and act as a solution helpdesk. Tools developed by our COE like ICON, UWiz, Global Interface Engine, Antara, Setup Migrator, XL Plus and other ready to use configuration templates, accelerate solution deployment with improved results

Enhancement and extension of oracle applications: Our consultants use industry-wide best practices in finding a solution fitment in Oracle Applications for your business needs, however if there is a requirement which calls for custom development, we leverage global delivery model to deliver custom extensions to Oracle Applications.

Extensive planning: Our consultants manage the rollout program with detailed planning and roadmaps for all releases. This includes managing dependencies across releases along with handling technology stacks, databases and infrastructure to match the rollout needs. To facilitate a smooth roll-out we facilitate and drive change management with various user groups across all rollout organization/ geographies. Special emphasis is paid to business process harmonization across all organizations/ divisions and geographies involved in rollout

Localization impact analysis: Our process consultants and industry domain experts work with you in understanding specific local requirements and the impact on your global process model. We manage common global design with local exceptions through localizations

Transition management: Following the rollout, our consultants can also help in formulating strategies for transition to shared support model and manage shared service support model.

In order to ensure that the solution addresses the real problem, we constantly keep ourselves engaged with the ‘super user’ community who eventually act as the real change agents, smoothening the go alive and easy transaction and post production support.

• Oracle Services
• Upgrade

We help you in evaluating upgrades and re-implementation on the basis of complexities, investments, expectations, benefits of the existing design/ application stability. Our consultants can work with you to finalize on the upgrade plan and develop roadmap by assisting you in identifying the advantages and dependencies of the upgrade. Our endeavor remains to reduce time-to-upgrade while keeping downtime to minimum and ensure best returns on your upgrade investments. Our upgrade offerings leverage our proprietary Upgrade Value Framework (UVM), consisting of a strong methodology; planning and proprietary upgrade tools, scripts, instance consolidation tools and accelerators like ICONS, SPRUCE, SDMLF-DML, etc coupled with global delivery model to provide you the much needed advantage.

Some of the key services that we undertake are as follows:
Application upgrade: This is for projects involving upgrade to a higher Oracle Applications version involving porting of all required customization from existing version; we undertake re-implementation of Oracle Applications on a fresh install; to hybrid models involving upgrade and re-implementation; and finally, point upgrades within weeks, using Oracle Auto-upgrade script and technoSecure’s proprietary upgrade framework.

Advance upgrade: Designed for organizations with highly complex, customized and old environments that call for a massive upgrade with huge parallel implementation using a more comprehensive, tailored upgrade and implementation approach.

Archival and purge services: Added functionalities and flexibility in 11i means steep growth in transactional data volume and hence archival and purge services becomes very critical to limit the size of database and also sustain the performance of Application.

We use a well tested and dynamic ‘PowerUp’ methodology to upgrade Oracle Application instances. The methodology takes care of key tasks and dependencies for database upgrade, applications upgrade, hardware/OS migration etc., addressing issues ranging from effective down time management to data model changes and custom code installations.

• Oracle Services
• Support

In order to maintain and support your existing applications optimally, we provide Oracle Applications outsourcing service; an integrated set of support services for Oracle Applications that rests on our proven Global Delivery Model (GDM) framework and support assessment. We provide level 1 to 4 Applications Support across multiple geographies backed with our proprietary "Lifeline" methodology, a structured framework for applications support. We provide you a comprehensive range of value added services enabling your organization to continually improve core business processes while leveraging your existing Oracle solutions.

An indicative list of services that we offers as a part of Oracle Applications support are :
Centralized IT shared services: In large global rollouts of Oracle Applications, it is imperative to establish control on the processes and standards while at the same time centralize infrastructure and support. We have helped large corporations to move to a centralized IT Shared Services model to effectively manage rollouts and associated complexities including change management (process, configuration, environment etc) and implementation of standards. We have also helped these corporations to define an optimum central support organization and thereafter assisted in seamless transition from the rollout teams. We also support such rollouts on a 24x7 basis across multiple geographies and languages.

Reducing TCO: We ensure that your applications not only support your organization’s current business goals, but are optimized to support the growing business needs without performance deterioration, thus allowing you to invest your efforts to focus on core business. We assure a cost savings of 30% to 40% and a year-on-year improvement of 10 to 15% in productivity with SLA compliance of around 99%.

Pay per use Oracle Applications support services: We also provide production support for Oracle Applications for installations requiring small teams on a “Pay per Use” basis.

Application enablement and database management services: We help you with your implementations and other development initiatives around Oracle Applications through an advanced set of database management services including defining instance strategies, making available development and test environments, configuration management and migration, backup and recovery, performance management and regular database administration services. We also help you deploy RAC configurations and emerging technologies like Identity management for LDAP/AD Authentication, Sensor Edge Server, and Oracle Financial Services Applications, etc

Infrastructure services and system audits: We help you evaluate your current infrastructure through periodic structured technical audit programs and suggest improvement for enhanced application performance. We also help you define instance strategies, optimum server sizing, archive and purge strategies, disaster recovery and fail over strategies, etc.

We have also developed “Bei”, a comprehensive call management system in our Oracle Centre of Excellence, offering total automation of the support process, SLA management and excellent analytics. It is a testimony of our commitment to improve the application utilization; enhanced performance; and to lower the total costs of IT operations and maintenance, without sacrificing the quality of support.

• Oracle Services
• Database Hosting and Administration

In addition to system support and maintenance services, we provide services for configuration and day-to-day administration of your Oracle Database. technoSecure has extensive experience in the areas of system administration services namely, capacity planning, environment design, system installation (H/W, OS), system maintenance, monitoring and upgrade management. We provide end-to-end solution comprising of the following service lines:

Installation and planning: Based on our analysis of different roles and processes in the organization, we establish procedures and standard definitions while configuring a database. We perform configuration tasks like implementing layout setup for printers, express servers, add-on tools, etc. Defining naming conventions for various components along with forming backup and restore policies are other components of this service.

Maintenance, support and performance tuning: Day-to-day operations like coordination with data centre, network teams and Oracle support, maintenance of eBiz modules, monitoring and fixing server related problems etc. form a part of this service. Our team is competent of managing upgrades efficiently over various Oracle footprints including express servers and versions 11.5.3, 11.5.8, 11.5.9 and 11.5.10. In addition, we work continually towards optimizing performance of your database and applications

Value added services: As a part of our value added service offering, we can help you design and develop tools to optimize and automate most of your routine tasks like coordination with data centre, network teams, and Oracle support and maintenance

We offer services in application enablement (Oracle database administration) with focused application enablement managed shared service practice steering end-to-end solutions delivery. This service includes capacity planning, process definition, tool evaluation, installation and configuration, Oracle applications instance management, instance monitoring and custom product suites around capacity planning, alert and monitoring management.

Among various engagements, we have partnered with a multi-geography services company in managing its Oracle development servers involving nearly 100 CPUs, 48 TeraByte of storage hosting over 110 instances rendering services around process definition, system administration, capacity planning, server management, instance management and tool installation/configuration and management (Integration tools, and application enhancement tools).

• JD Edwards
• Consulting Services

Process analysis and consulting

As part of implementing a JDE application, it is important to align the organization’s processes with current business needs. Our consultants can help you garner this advantage. Backed by proper documentation and analysis of current processes, our domain consultants can suggest recommendations to enhance efficiency and align your process framework with best industry practices. Keeping your constraints in mind, our functional consultants can formulate your overall ERP strategy and develop a detailed road map for its implementation. Our considerable experience in implementing JDE applications allows us to tailor processes available within JDE to suit your requirements. The key areas of focus for this service are

• IT road map services
• Business and strategic planning
• Infrastructure assessment
• Software evaluation and selection
• Process optimization

IT road map services There are many constraints that need to be considered while deciding sequence of operations during an ERP package implementation. Our consultants devise optimized plans taking into account various factors like critical need of modules, budget availability, ease of implementation etc. We also extend this service to include parameters like functional areas and geographies in order to facilitate company wide and global roll outs. Our emphasis on justifying ROI for each phase of the implementation enables leaders to plan near-term and long-term change based on their IT budgets.

• JD Edwards
• Implementation and Roll-out Services

technoSecure's JDE team offers JDE configuration, customization and maintenance in both Worldsoft and One World. Our core competence lies in our experience of implementing JDE solutions for various industries.

The domain expertise of our JDE implementation team combined with its in-depth knowledge of package implementation, application development, interfacing and integration of technology applications makes it ideal to give direction to the implementation process.

Our implementation service package is composed of:

JD Edwards product configuration and customization
This is our primary service offering consisting of an entire spectrum of services sufficient to fulfill your initial requirements from the JDE application. The modules covered are requirement definition, system design, configuration, customization, and deployment.

Our areas of expertise within the JDE modules are financial's, distribution, logistics, manufacturing, project management & accounting and JDE tools support.

Performance optimization
Part of our implementation package is optimizing your JDE applications to deliver optimal performance leading to both efficiency gains and lower costs. We achieve this through comprehensive manual and automated testing of all JDE applications. Based on test results, we modify the application to yield best results.

Enterprise application integration
We can enhance the usability of your JDE application by integrating it with multiple platforms and middlewares. To ensure smooth movement of data within the enterprise, we can interface your JDE applications with existing legacy applications and third party tools.

JDE portal deployment and development
Our clients have made significant cost reductions by utilizing the Internet enabled architecture of newer JDE platforms. It has enabled them to get closer to their employees, customers and suppliers. Our JDE portal solutions will help you realize these benefits. We will accompany you throughout the consult, design, build and operate continuum that such projects operate under.

Roll-out
This service specially caters to our multi-facility clients. Tremendous cost savings and efficiencies of scale can be achieved by integrating all global units of a corporation. We have developed special methodologies that enable us to implement a common set of JDE applications across worldwide locations thereby giving you the true advantage of being a global corporation. Common to all these services are our core strengths that have helped us deliver world class solutions to our clients.

These competencies are:

• Our proven RACE methodology that ensures fast implementation and smooth deployment
• Adherence to quality processes like Six-Sigma and SEI CMM Level 5 during implementation of projects
• Global delivery model that distributes work across on-site and off-shore location thereby guaranteeing lower Total Cost of Ownership (TCO)
• JD Edwards
• Maintenance and Enhancement Services

Today's competitive landscape requires companies to react quickly to changing business needs. At the same time, firms are also striving to provide faster and better customer service at lower costs. Through this service line, we seek to provide you with these two advantages.

Enhancement services
Business requirements may change due to new regulations, revised industry standards, shifts in customer preferences etc. With enhancement services, we continually modify and update your system to adapt to these changes in order to stay in front of your competition. With assistance from our JDE CoE, these changes can be implemented at an even faster rate.

On-going maintenance and support
The robustness of an ERP package is crucial for the business continuity of an organization. With our SLA led, 24*7 support, we ensure that the usability of your JDE application is maximized. Our multinational clients have taken advantage of our global delivery model to ensure round the clock service for their world wide locations. Our support services come with flexible coverage options, thereby reducing your cost of ownership significantly. At the same time, with regular maintenance and bug fixes, we continually strive to make your JDE applications more consistent and reliable

• JD Edwards
• Value Added Services

These services have been specially developed to provide you with a complete, end-to-end JDE implementation. The focus here is on ensuring that additional aspects of a JDE implementation like user training, managing work flows etc. are taken care of so as to derive maximum benefits out of your package. These services are:

Business intelligence
We empower better decision making by assisting your end-users monitor Key Performance Indicators (KPI) of the application. By helping them effectively analyze and understand data reported by the application, we facilitate a more proactive, informed and timely decision making process.

Application migration
Using our proven migration approach, we can help you migrate from the lower versions of JDE applications to the latest versions. We take care of all the interfaces with the other external applications, customizations involved, data migration from the existing application and new process mappings.

Workflow design and development
Implementation or upgrade of an ERP package is a good opportunity to examine how well your existing work flows are suited to current business requirements. Based on your business needs, we will help you implement new work flow controls. Modifying existing work flows and improving process integrations with external applications is also part of this service.